Remote Employment And Human Resource Performance In Rwanda: A Case Of Q-Sourcing Limited

Abstract

Background: Employee productivity in an organization might be positively or negatively affected by remote work. Q-Sourcing Company Limited needed to establish remote work rules and processes to accommodate employee remote work in response to the COVID-19 pandemic and related government requirements. The human resources department at Q-Sourcing Company Limited faced the challenging task of keeping remote workers motivated and productive with minimal supervision. Therefore, understanding the effects of remote work on human resource performance is essential.

Aim: The study aims to investigate how remote work affects human resource performance at Q-Sourcing Company Limited in Rwanda.

Materials and Methods: This study employs a descriptive research design, targeting a population of 100 employees with a sample size of 67 respondents. A case study approach is utilized to accomplish the research goals. A random selection of seven departments at the Q-Sourcing headquarters in Kigali County is made using stratified random sampling. The departments include customer service, enterprise, IT, marketing, corporate relations, and operations. Data is collected and analyzed using SPSS version 21, with results presented through tables, graphs, and charts.

Results and Discussion: The study reveals that location independence positively impacts employee productivity and job satisfaction, according to most respondents. However, a significant number of respondents (mean 3.88) disagreed with this statement, indicating mixed feelings about the impact of location independence on work-life balance (mean 3.76). The overall mean score for project planning effectiveness was 4.37 on a five-point Likert scale, suggesting a strong positive influence of remote work on HR performance at Q-Sourcing Limited.

Conclusions: The research concludes that remote work, specifically location independence, generally has a positive effect on HR performance at Q-Sourcing Company Limited. Despite some mixed feelings about the impact on work-life balance, the overall perception is favorable. The findings underscore the importance of well-structured remote work policies and processes to enhance HR performance and employee satisfaction.