Quality of service in hotel companies, based on continuous improvement and human talent management

Abstract

The objective of the research was to determine the relationship between continuous improvement and human talent management in hotel companies in the province of Chincha in Peru. The study is an applied, quantitative approach, experimental design, cross-sectional, correlational level, the population consisted of 638 employees of hotel companies in the province of Chincha, Ica region in Peru; registered in the database of the local government, the survey technique and the questionnaire instrument were used. The results obtained indicated that continuous improvement requires the formulation and application of strategies, processes, innovation, implementation and updating of business management tools, given that organisations are constantly changing, with human potential being the most important resource in a company. It was concluded that there is a direct and significant relationship between continuous improvement and human talent management in hotel companies in the province of Chincha, Peru.