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Purpose of the study: The purpose of this study is to investigate the socio-economic challenges and opportunities of waitresses in Ambo Town, Oromia, Ethiopia.
Methodology: This study used both qualitative and quantitative methods. Simple random sampling and snowball sampling were used to include participants of the study. Data were collected by questionnaires and interviews. Collected data were analyzed quantitatively and qualitatively.
Result: The findings of this research revealed that waitresses face various socio-economic challenges such as workload, low salary, lack of access to education, food, health, etc. Besides, the value given for their work is low. They see their work as lower occupation.
Implication: The implication of this study is that the socio-economic challenges of waitresses need to be solved by concerned bodies.
Novelty: The findings of this study offer some insights into the seriousness of the challenges waitresses are facing in Ethiopia. This study is original in which it investigated the waitresses socio-economic challenges and opportunities in Ambo town. Previous studies concerned on the challenges and opportunities of female domestic workers in accessing education. Others also found that women workers in hotel industries are working in risky and vulnerable settings for sexually harassing behaviors.
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