Emotional Intelligence and Driving Change in Public Sector: The Mediating Role of Culture

Abstract

Emotionally Intelligent workers are capable of controlling, express their feelings, and discern individuals’ attitudes. Inside companies, mangers work with their employees for the future in necessary to produce their roles in a correct manner. In business sectors, the company’s objectives are to complete its goal through new techniques. While weighing the highest risks in the background of the company, global innovation is the guide that comes up in the company history and plays a huge role in developing both managers and employees and turning them into efficient staff in the company. It is well known that a leader at a company shall be effective in everything s/he does especially in motivating his or her staff to work harder and more efficiently and enhancing the perfect ways and strategies to achieve the goals set by the company. Nowadays, corporations are able to realize the relevance of emotional intelligence to the productivity gains of the company. The value of emotional intelligence is explored in this study or how it would accelerate reform in the public sector. This study will discuss the history and effects of emotional intelligence on employee performance in the public sector. A survey of 200 different workers at various public sector organizations was conducted. A questionnaire has been distributed and SPSS will be used to evaluate the collected information. We expect to see a beneficial influence of emotional intelligence on employees and their performance, as I assume that EI would assist employees in achieving the organizational objectives that will result in greater profitability at all management levels. More training in emotion management and control, however, will enable the employees of the public sector to achieve the organizational objectives.