Conceptual Framework for Transferring Lessons Learned from Work For The Development of Best Practices

Abstract

The study on St Theresa International College’s Conceptual framework for transferring lessons learned from work for the development of best practices is a qualitative research. The 69 respondents for this study consisted of 3 groups of people, 1) administrators and the Knowledge Management Committee 2) Lecturers and staff implementing the work instructions 3) the stakeholders of the implementation of the college’s work instructions. The research methods used were documentation review, observation, and in-depth interviews. The research findings show that the conceptual framework for transferring lessons learned from work for the development of best practices consists of 3 steps which are 1) transferring lessons learned from work to create a learning organization, 2) developing lessons learned from work into good practices, and 3) developing good practices into best practices. The success factors in creating best practices are 1) collaboration of all personnel to continuously improve work routines, work results that have been well developed, and a regular collaborative sharing of knowledge, lessons learned, and knowledge exchange, 2) the clarity in setting best practices both in the characteristics of the best practices and the guidelines for writing best practices.