A Study About The Evolution Of Hybrid Workplace And The Role Of Ucaas Due To Covid 19

Abstract

This research study aimed to understand better employee engagement during post and pre Covid-19 work environments. This research identifies emerging needs of the acceptance that technology needs to be used easily and comfortably. Technological inclusion in the modern hybrid workplace is different from inclusion in the home environment. Furthermore there are several technological features of UCaaS that helps in enabling the hybrid workplace and these are Location mobility, Centralised communication of Multi-channel and redundancy features and security. Although a hybrid workplace environment has its problems this study also shows the challenges and remedies to overcome them. The significance of UCaaS increased due to Covid-19 and work from home environment and this kind of cloud service is also highly demanding among youth, students, and office workers. The UCaaS blends the internet-based messaging and phones into the full-featured platform of communication. The companies are adopting the system of UCaaS in providing the staff with communication and collaboration tools for working anywhere. The solution of UCaaS functions across the computer user, smartphone and desk phone. The problems of the UCaaS system solve several disparate, separate communication apps and this app brings messaging, video conferencing, collaboration and communication tools together in one platform.