The Influence Of Flexıble Workıng Arrangements – Workıng From Home And Telecommutıng On Workıng Performance, Medıated By Motıvatıon And Work-Lıfe Balance

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Erly Nurmeida Silalahi, Rikhi Narang, Natas Setiawan Rotib, Tengku Mohd. Khairal Abdullah


Due to the Covid-19 pandemic, a vast number of workforces have been forced to work from home in flexible working arrangements (FWA). The implementation of such policy has never been performed on a massive scale and has given a unique opportunity for research endeavor on the topic, especially how it relates to performance. This paper investigates the impact of flexible working arrangements towards performance, with motivation and work-life balance as mediating variables. This situation is considerably interesting to be studied comprehensively, especially how the FWA policies (particularly telecommuting or WFH) affect work motivation, work-life balance, and employees' work performance in Indonesia, especially during this unparalleled pandemic. A Convenient sampling designed deemed to be appropriate for this study as majority of the workforce adopted the policy of working from home due to the pandemic. This study also adopted the analysis of PLS – SEM for hypothesis testing.  From a total of 232 respondents, who met the criteria to respond to 45 questions, the researchers managed to analyze and conclude the three hypotheses that need to be proven. First, attitudes towards FWA (especially WFH and telecommuting) during the Covid-19 pandemic positively and significantly affects employee's performance in achieving targets set by the company. Second, work motivation acts as a moderator in the correlation of FWA policy attitudes and work performance. Third, work-life balance acts as a moderator to attitudes toward FWA policies and work performance.

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