HYBRID MULTI AGENT SYSTEM FOR EVALUATING QUALITY OF SERVICE IN ONLINE SHOPPING APPLICATIONS

Abstract

Metrics are essential building blocks for any evaluation process. They set specific goals for improvement. The multi-agent system (MAS) is complex in nature, due to the increasing complexity of developing a multi-agent system, the existing metrics are less than adequate to evaluate the quality of the MAS. This is due to the fact that the agent reacts unexpectedly. The metrics that exist to measure MAS quality fail to address potential communication, initiative behaviour, and learning ability. In this paper the proposed additional metrics to measure the software agent. Shopping Software agent for online shopping system is developed and matrix values ​​are derived from it and quality of multi agent system is analysed.