mployee Adaptatıon of Technological Changes in Banking Sector in Tamilnadu

Abstract

The technology explosion has brought a paradigm change In the banking industry from branch banking to core banking to digital banking. Banks have been applying it to a wide array of back and front end tasks to improve the quality of Banking services. However, this may not lead to improved results unless employees referred to as internal customers are also motivated and energized to deliver superior services to bank customers. It has been hypothesized that technology will increase bank employees' productivity due to single-point data entry, automatic printing of statements, and accurate computation of balance and interest calculations. Thus, it will save time and improve productivity. Other demographic variables such as gender, age, qualification, and income play a positive role in adapting banking technology by the employees. The paper also shows that banking technology helps increase customer satisfaction, customer loyalty, improvised growth and performance of banks.