REVIEW OF HUMAN RESOURCE MANAGEMENT PRACTICES IN HOTEL INDUSTRY

Abstract

Human Resource Management Practices are an essential part of any modern organization. These practices begin with the recruitment of the employee and goes throughout their career covering many dimensions. Hotel industry is a vibrant and competitive industry and employees are the core of this industry. To attain a healthy position in highly competitive environment, utilizing human resources at fullest is an essential requirement. This paper is an attempt to provide a review of human resource management practices in general and in hotel industry particular. The paper also gives an account of HRM practices, quality of services and customer satisfaction at hotels.