Modeling the Academic Administration Services of Universitas Islam Negeri Alauddin Makassar

Abstract

This study discussed modeling the students' satisfaction toward academic administration services at UIN Alauddin Makassar. This study aimed to determine the model of the students' satisfaction toward academic services at the service center of UIN Alauddin Makassar and to know what service dimensions were significantly affecting the students of UIN Alauddin Makassar. To achieve those objectives, binary logistic regression analysis was used in this study because the response variable was a binary variable with two categories, satisfied and not satisfied. The results of data analysis were obtained from the model as follow: . Based on the regression equation, it indicated that the independent variables or service dimensions that significantly influenced service satisfaction of academic administration were tangible (X₁) with a regression coefficient of 0.282 or 28.2% and reliability (X₂) with a coefficient regression -0.167 or 16.7%.