A STUDY ON IMPLEMENTATION OF ARTIFICIAL INTELLIGENCE (AI) IN AN ORGANISATION AND ITS EFFECT ON EMPLOYEE MORALE

Abstract

Artificial Intelligence has been developing over the ages influencing each and every one of us and our actions in and around an organisation. The main question is when and where in an organisation can artificial intelligence be applied. AI cannot replace human resources completely but up to certain aspects in a company it can and how does it influence the behaviour and morale of employees when most of the organisation related work is done with the help of AI. Some basic steps need to be taken to improve the job security and satisfaction of the employees or else implementation of AI would lead to chaos and commotion which is highly detested by a company. Let’s say a company finds a way to suit AI without harming the mind-set of employees, will it have an impact in their performance? For example, when artificial intelligence does the job of automating business process or jobs where employees gain insight through data analysis for the purpose of engaging with customer and employees (automated calling), then the employee who earns for a living at that job position is thrown out or would be demoted. In this research paper we analyse the above mentioned aspects of positives and negatives of introduction of Artificial Intelligence in the company.

Keywords: Influence of AI, areas of implementation, job takeover, automated devices, and morale of employees.

AI is the Future of Business

“No company is going to survive in the future without implementing, or at least gaining an understanding of, artificial intelligence and how it can be used to better grasp data they collect.” – As stated by David Gasparyan, President of Phonexa. A healthy future in an organisation cannot be achieved without the induction of technology in all possible endeavours.