Organizational performance for Jordanian telecommunication companies

Abstract

Understanding the factors that affect the organization's performance contributes to taking appropriate steps to improve the overall performance of organizations. Thus, this study aims to search about factors that impact on organizational performance including strategic human resource management practices (recruitment and selection, training and development, participation, performance appraisal, and compensation) and perceived organizational support. This study used a survey questionnaire as the main technique for data collection. A total of 327 questionnaires were distributed to the employees in Jordanian telecommunication companies (Zain, Umniah, and Orange), while 308 questionnaires usable were collected. The results of this study indicated that strategic human resource management practices (training & development, compensation, performance appraisal, recruitment & selection, participation) had a positive direct effect on organizational performance. Moreover, the results indicated that perceived organizational support had a positive direct effect on organizational performance. This study examined four main practices, namely training and development, compensation, performance appraisal, recruitment & selection, participation. Future studies may include other practices such as employee empowerment, teamwork, employment security, information sharing, promotion, and job description.