The relationship between strategic human resource management practices and organizational performance by mediating role of employee behavior in Jordanian telecommunication companies

Abstract

The Jordanian telecommunication sector is still under pressure from a drop in net profits due to several factors that have been accumulating for years. Therefore, this study aims to examine the relationship between strategic human resource management practices and organizational performance by mediating role of employee behavior in Jordanian telecommunication companies. This study used a survey questionnaire as the main technique for data collection. A total of 327 questionnaires were distributed to the employees in Jordanian telecommunication companies (Zain, Umniah, and Orange), while 308 questionnaires usable were collected. The results of this study indicated that strategic human resource management practices have a positive relationship with organizational performance. Moreover, the results indicated that strategic human resource management practices have a positive relationship with employee behavior. The results show also that employee behavior mediated the relationship between strategic human resource management practices and organizational performance. This study recommends the decision-makers and managers in the Jordanian telecommunication companies to provide sufficient training and development programs, a high compensation, fair performance appraisal, recruitment & selection programs, participation in making decisions, which will certainly contribute to improve organizational performance.