Designing The Complaint Management System With The Mvc Approach

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Zahrul Azwan Absl Kamarul Adzhar, Zuraidy Adnan, Nur Razia Mohd Suradi, Norhawani Ahmad Teridi, Muhammad Fairuz Abd Rauf, Taufik Ridzuan, Khairul Annuar Abdullah, Mohd Azril Amil, Nasrudin Md Rahim, Suzana Basaruddin, Azilayati Osman, Wan Azlan, Wan Hassa


A Complaint Management System Is A System That Centralizes All Complaints Received To Be Handled By The Department In Charge. This System That Serves Similar Like A Helpdesk System In Nature, Will Be Able To Map The Categories And Types Of Complaints With The Departments Involved. This Process Of Centralizing And Distributing Complaints Helps To Make The Workforce More Efficient. Complaints Whether Educational Or Non-Educational Related Such As Student Complaints Over Network Connectivity, Staff Complaints Over Certain Unscheduled Power Interruption, And Issues On The Hostel Maintenance Will Be Handled Effectively By This System. This Research Leads To The Planning Of Complaint Management System Development Using Model-View-Controller (Mvc) Technique And Applying Laravel Framework For System Development. Mvc Is A Pattern Of Software Design And Is Now Widely Used In Web Design Architecture. Laravel Is A Framework Development Aimed At Web Applications Consisting Of Html, Javascript And Css Scripting Languages. The Methodology Used To Develop This Complaint Management System Is Rapid Application Development (Rad). The Development Of This System Can Be A Reference For Any Organizations To Develop A Complaint Management System Or Helpdesk System.

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