COVID-19 and Higher Education: Students’ perception toward academic support system

Abstract

The purpose of this study is to examine the perception of student towards the academic support system and its impact on their level of satisfaction towards their educational institutions. This paper aimed to study that, is there any significant difference among the selected variables of student perception and student satisfaction. A structured questionnaire was used to collect the data.  A structured questionnaire was administered on 187 students to collect the data. Data was analysed using SPSS. Based on the statistical findings it was found that there is a significant difference exists between the selected variables of student perception with respect to academic support system in educational institutions. The findings of this study will serve as important inputs for higher technical educational institutions in identifying the key factors for students to increases their level of satisfaction. Results also acts as guidelines to academic policy makers and implementers to develop certain strategies to deal with and progress the quality of work environment and academic support system to increase the level of satisfaction among the students.