Comparative Performance Evaluation & Ranking of Clearing and Forwarding Agent Companies: A Combined AHP & VIKOR Analysis

Abstract

Logistics Improvements are dominated by Globalization, advancements, computer technology, and increased internet access in the twenty-first century. The state of the logistics industry is evolving. Without logistical planning, any manufacturing or a marketing operation will be difficult to complete. A Clearing & Forwarding Agent is a person who is engaged in providing any service, either directly or indirectly, that is associated with clearing and forwarding activities in any manner to another person. This study uses VIKOR Analysis to analyze the performance of ten clearing and forwarding logistics service providers over five-year period from 2014 to 2019 and award a Rank based on their scores. The results revealed that 5 Way Logistics proved to be the most dominant company among other alternatives over the study period.