The Impact of quality of work life on employee performance with job satisfaction and organizational citizenship behaviour as mediating variables (Case study at LinkAja company)

Abstract

The purpose of this study was explore the relationship between quality of work life, and performance through work satisfaction and organization citizenship behaviour as intervening variables. This research was conducted at LinkAja office in Jakarta, Indonesia The method used was path analysis, with partial least square (SEM-PLS). The result shows that there is a significant but insignificant effect of Quality Work Life on Performance through the mediating effect of Organization Citizenship Behavior while all other variables show various effects toward performance.