Investigating the E-Government Maturity Model in Turkey and Iran (Case Study: The Cities of Erzurum and Tabriz)

Abstract

This study aims to investigate the dimensions and infrastructures effective in the development of electronic government (E-government) in the two cities of Erzurum and Tabriz (as pilot). The factors affecting the E-government maturity are as follows: individual dimension, organizational dimension, technological dimension and the services provided. Research population includes the active citizens in the two cities of Erzurum and Tabriz (as two societies independent from each other). The study sample in Erzurum and Tabriz consists of 435 and 406 citizens, respectively. In addition to confirming the maturity of E-government model and the presence of significant relationship between each of the factors affecting it, the results identified that organizational dimension, technological dimension, as well as the services provided are in a better position in Erzurum compared to Tabriz. However, there is not any significant difference between the two cities of Erzurum and Tabriz regarding the individual dimension of E-government