The Role Of Trustworthiness In The Adoption Of Ai-Based Systems

Abstract

The objective of technology is to enhance the functioning of the various human task sets in a more efficient and timely manner. This is the basic purpose of any computer/software application that is in existence. The idea is to minimize errors, reduce time, effort and even risk, and improve quality of life. Artificial intelligence, in particular, aims at replacing human effort with machine intelligence in tasks that are either repetitive or risky or both. Despite all this, however we look at it, AI is only a tool at best and requires human interaction in some aspect or the other. 

There are several studies that focus on attributes that bring together human nature and technology. For one, technology today has been identified as a leading cause of stress. A typical example is the use of social media platforms, the purpose of which was to bring together people irrespective of their age, ethnicity and geography. Ideally, this should have been a good thing.  But given the very fabric of human nature and the attributes of technology, this has become more complicated than it should be. Experts have opined that technologies can dominate the lives of people, by pressurizing them in terms of time and effort, which in turn could have physical and psychological repercussions that arise from such stress (Keith Hampton, 2015).