The Degree of Implementing Total Quality Management at An-Najah National University from the Faculty Members' View Point

Abstract

This study aimed to identify the degree of implementing the Total Quality Management at An-Najah National University from the faculty members' viewpoint. The researchers used (Al-Mousawi, 2003) questionnaire, which was applied to a sample consisted of (151) of An-Najah National University staff who are (639) members. Percentages, arithmetic averages, and standard deviations were extracted to answer the main question of the study. Generally, the study results indicated that the university provides quality requirements in education in terms of systems, laws, non-systematic activities, services, and other requirements.  Based on the results, the researchers proposed several recommendations, the most important of which were: The need for continuity in the application of total quality management, and the emphasis on effective follow-up and accountability, and an emphasis on the culture of collective decision.